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Amazon Connect CTI Adapter for Salesforce now supports Contact Lens

The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce v5.9 now supports automatically adding transcripts and insights from Contact Lens for Amazon Connect to customer records and cases in Salesforce Service Cloud. Amazon Connect customers have enjoyed being able to gain valuable insights from their...

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AWS Pricing Calculator now supports Windows Server and SQL Server workload cost estimates

AWS Pricing Calculator now supports Windows Server and SQL Server workload compute cost estimates. The workload estimate now accounts for Microsoft licensing. The Windows Server and SQL Server on Amazon EC2 calculator provides a selection of licensing options such as AWS-provided licenses with License Included (LI)...

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PartiQL for DynamoDB now is supported in 23 AWS Regions

PartiQL—a SQL-compatible query language—for Amazon DynamoDB is now supported in the following 23 AWS Regions: US East (N. Virginia), US East (Ohio), US West (Oregon), US West (N. California), Canada (Montreal), South America (Sao Paulo), Europe (Ireland), Europe (Frankfurt), Europe (London), Europe (Milan), Europe (Paris), Europe...

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